FAQ

At Bambi Blooms, we’re committed to providing not only the most luxurious and enchanting floral arrangements but also an exceptional experience from start to finish. Our handpicked blooms are carefully crafted to bring beauty and joy to every occasion. Whether you have questions about our flower varieties, delivery process, or care instructions, we’re here to help. Explore our FAQs for quick answers, or reach out to our team, who are always ready to assist you in making your moments unforgettable.

GENERAL

What makes your service different?

We offer premium, same-day delivery with a focus on exceptional quality and
customer care. From hand-prepared items to beautifully packaged deliveries,
everything we send is designed to impress
Where are you based?

We’re proudly based in Dubai, delivering across the city and surrounding areas
every day
Do you have a physical store?

We are an online-first brand. This allows us to offer fresher products, faster
service, and a seamless shopping experience directly to your door

DELIVERY

Do you offer same-day delivery?

Yes — same-day delivery is available across Dubai if your order is placed before
[cut-off time, e.g. 5PM]
What are your delivery hours?

We deliver 7 days a week, between 10AM and 10PM. For special requests or
timing preferences, you can leave a note at checkout
How much is delivery?

We offer free same-day delivery within most Dubai areas. Some outer zones
may incur a small surcharge, which will be shown at checkout.
Can I choose the delivery time?

While we do our best to accommodate requests, we work within time windows for
efficiency. For time-sensitive orders, reach out via WhatsApp or email before placing
your order.

PRODUCTS

Are the photos on your website accurate?

Absolutely. All our products are photographed in-house. Due to seasonal
availability, slight substitutions may occur — but we always maintain the same look,
quality, and value
Can I customise my order?

Yes! We love custom requests. Whether it’s a specific colour palette, card message,
or presentation, let us know in the “Notes” section at checkout or message us on
WhatsApp.
Do you include a note with gifts?

Of course. Every order comes with a complimentary handwritten card. You can
enter your message during checkout

ORDERING & PAYMENT

How can I pay for my order?

We accept all major credit/debit cards, Apple Pay, Google Pay, and secure online
payments. For corporate or bulk orders, bank transfers are also available.
Can I place an order by phone or WhatsApp?

Definitely. If you prefer a more personal experience, just message us on WhatsApp
and we’ll be happy to assist you with your order
Do you offer bulk or corporate orders?

Yes, we do! From client gifts to event deliveries, we offer tailored solutions for
companies. Contact us directly for a custom quote

CANCELLATIONS & CHANGES

Can I cancel or change my order?

If your order hasn’t been prepared, we’ll do our best to accommodate changes.
Contact us as soon as possible. Once your order is already being prepared changes
may not be possible
What if the recipient isn’t home?

We always attempt to contact the recipient. If unreachable, we may leave the item
in a secure location or reschedule delivery, depending on the situation.

STILL HAVE QUESTIONS?

We’re here to help.
📲 Message us on WhatsApp
We typically respond within minutes during business hours