Cancellation & Changes
Can I cancel or modify my order?
We understand plans can change! If your order hasn’t entered the preparation stage, we’ll do our best to accommodate updates or cancellations.
To increase the chances, please contact us as soon as possible.
Once your order is being prepared or has been dispatched, modifications or cancellations may no longer be possible.
What happens if the recipient isn’t available at the time of delivery?
No worries — we’ve got it covered. Our delivery team will always attempt to contact the recipient upon arrival.
If no one is available:
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We may leave the item in a safe and secure location
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Or reschedule delivery based on the situation
Our goal is to ensure your gift arrives safely and makes the moment just as special, even if it’s slightly delayed.
